Privacy Policy

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Privacy Policy for Brandix Printing Services

At Brandix Printing Services ("we," "us," or "our"), we are committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our services, including our website, products, and communication channels. By using our services, you agree to the terms outlined in this policy.

1. Information We Collect

We collect personal information to provide and improve our services. The types of information we may collect include:

• Personal Identification Information: Name, email address, phone number, postal address, company name, and job title.
• Order Information: Product details, billing and shipping addresses, payment information.
• Technical Information: IP address, browser type, operating system, and device information when you interact with our website.
• Usage Data: Information about how you use our website, services, or products.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide Services: Processing orders, delivering products, handling payments, and providing customer support.
• Communication: Sending order confirmations, invoices, product updates, promotional materials, or responding to inquiries.
• Improving Our Services: Analysing user behaviour on our website and enhancing user experience.
• Compliance: Ensuring compliance with legal obligations, such as tax regulations or responding to lawful requests from public authorities.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our business, such as payment processors, shipping companies, and marketing agencies. These providers are bound by confidentiality agreements.
• Legal Obligations: We may disclose your information to comply with legal obligations, enforce our terms and conditions, or protect the rights, safety, and property of Brandix Printing Services, our customers, or others.

4. Data Security

We take appropriate measures to ensure your personal information is secure. We use industry-standard security protocols to protect your data from unauthorized access, misuse, or disclosure. However, please note that no method of data transmission over the internet is entirely secure, and we cannot guarantee absolute security.

5. Your Rights

You have certain rights regarding your personal information, including:

• Access and Correction: You can request access to or correction of your personal information at any time.
• Deletion: You have the right to request the deletion of your personal information where it is no longer necessary for us to retain it.
• Opt-Out: You can opt-out of receiving marketing communications from us at any time by following the unsubscribe instructions included in our emails.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance user experience and gather data about how visitors interact with our website. You can adjust your browser settings to refuse cookies or alert you when cookies are being used, but this may limit your ability to use some features of our website.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review this policy periodically. Your continued use of our services following any updates constitutes acceptance of the revised policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us at:

Email: hello@brandix.co.uk

This policy was last updated: September 2024